Documentation: User Scenario / Audience Profile

Process

Initial client meeting
Site purpose
Audience

Research
Competitive survey
Audience research

Documentation
Site requirements
User scenarios /
Audience profiles
Site map
Flow chart
Page schematics
Content inventory

Validation
Usabilty testing

Narrative incorporating individual user characteristics, outlining the tasks undertaken to achieve goals.

Specific is more useful than generic.

Think like a user.