To create order out of chaos.
The target audience ultimately determines the success of any project. I am its advocate.
Information is data in context. I delineate the context that allows users to make sense of data, turning it into useful information.
Customer experience encompasses all user interaction. I design user interface activity and specify system behavior, creating an environment in which users can accomplish their goals in an optimal manner.
Summary of Qualifications
I document project requirements and specifications, specify user-system interaction, and develop interface solutions.
- Detailed requirements gathering, problem definition, and impact analysis
- Specification of system behavior and interaction flow for optimal user experience
- Feasibility analysis of alternate design solutions
- Scenarios, user stories, and use cases
- User interface design documentation: user-system interaction flow charts, activity diagrams, site architecture, and page-level wireframes with data elements and controls
- Documentation of requirements and design for a non-linear user experience.
- Clear communication of detailed product design specifications to programming team
- Ability to take large amounts of information from disparate sources, extract the essence and organize into a cohesive whole
- Strong detail and process orientation
- Excellent writing and editing skills
- Site architecture, flow charts, use case function and activity diagrams - Visio
- Wireframes, paper prototypes - Adobe InDesign, MS Word, Adobe Photoshop
- Use cases, documentation, reports - MS Word
- Content management - MS Excel
- Document sharing - SharePoint
- HTML editing - HTML Kit
- Image editing - Adobe Photoshop, Adobe Illustrator
- Single-source publishing – MadCap Flare
2005 - 2010
EthicsPoint, Inc. Product Engineering Portland, Oregon
Senior Interface/Interaction Designer / User Experience Team Lead
Working in an Agile development environment, evaluated business requirements and documented solutions for a proposed web-based SAAS application, including task flow, navigation model, taxonomy, site architecture and user interface specifications.
Lead the user experience team for relaunch of enterprise-level SAAS application with a new look, enhanced features, and an improved overall experience. Conducted user testing with paper prototypes to refine features and validate a user-friendly interface. Edited user guides and in-product help. Trained internal users to support customers.
HTML developer and documentation specialist
Coded standards-compliant XHTML; documented requirements and specifications, wrote FAQs for online help system; wrote user-friendly system error and response messages; produced incidental graphics ensuring brand consistency.
2002 - 2005
Independent Consulting: Information Architecture/Business Analysis/Web Design
Clients: Brain Tank Solutions, Inc.; CMD; Design Showroom; Fortix LLC; Grady Britton; ID Inc., Intel Innovation in Education (for CMD); JELD-WEN (for CMD); Mo Duk Pai Association; Norris Lane Press; OHSU Stroke Center; Trendwest (for CMD)
Organized client websites and web applications for structure and content; designed navigation systems. Performed usability tests and recommended improvements for client web sites. Designed, coded, and maintained web sites. Designed and produced logos & corporate identity, flyers and brochures, newsletters, books and booklets.
Purple Mountain Media Company Internet Operations Portland, Oregon
Senior Information Architect / Business Analyst
Carried out planning and implementation of children’s news site, teacher guide site and corporate site for publisher of children’s educational newspaper. Documented audience specifications and user requirements; wrote and presented use case scenarios for comprehension of non-technical stakeholders. Wrote incidental system messages. Developed site architecture and navigation for maximum ease of use.
Convergent Communications, Inc. Web Solutions Portland, Oregon
Senior Information Architect / Business Analyst
Utilizing a five-phase development process (Define-Discover-Design-Develop-Deploy), evaluated client goals and customer needs; developed use cases for web applications; developed site architecture and user activity flow; designed navigation and labeling schema; collaborated with software engineers, graphic designers and web production specialists to implement web site design and ensure quality of customer experience; wrote and edited copy for client web sites.
Young & Roehr Group Portland, Oregon
Clients: Boise Cascade Paper; CFI; Colonial Pacific; Freightliner; Imagenation; Mercedes Benz Credit Corp.; Freightliner SelectTrucks; Sharp Microelectronics; Standard Insurance; Tektronix
Information Architect / Project Coordinator
Organized client web sites for structure and content; designed navigation and search systems. Estimated project budgets, set schedules and tracked assignments, ensuring successful project completion; primary client contact for tactical execution; worked with Interactive Creative Director to design user interface.
Collaborated with art directors, programmers, account services personnel and clients to develop web sites; architected and coded web sites; produced animated banner ads.
Senior Production Artist
Assembled and prepared for print: advertising and collateral materials, corporate identity.
Department of East Asian Studies Bachelors Degree
Chinese history, language, economy, politics; taught English in Taiwan as a volunteer for six months; additional course work in design and typography.
Portland State University
School of Extended Studies Certification
Certificate of Professional Development, Multimedia Professional Program.