User Experience / Interaction Design Portfolio

Multiple Activity Support

High-fidelity HTML prototype (mobile application) used for usability testing.

Business challenge Desktop and mobile software applications supporting city pickup & delivery operations originally allowed for only a single pickup or delivery activity per customer stop. If drivers had multiple deliveries or pickups at the same location, they had to repeat arrival and departure activities on mobile devices, resulting in wasted effort.

Solution Allow multiple activities on a single stop. To provide flexibility for drivers in situations where they are unable to complete all activities, automatically create new stops from uncompleted activities, without intervention on the part of either the driver or city dispatcher.

Role UI/IxD, usability testing

Artifacts

User work flow for drivers at pickup & delivery stops (mobile application).

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System Outage Contingency  |  Multiple Activity Support  |  Freight Dimension Measurement  |  EDI Application