Philosophy

To create order out of chaos.

The target audience ultimately determines the success of any project. I am its advocate.

Information is data in context. I delineate the context that allows users to make sense of data, turning it into useful information.

Customer experience encompasses all user interaction. I design user interface activity and specify system behavior, creating an environment in which users can accomplish their goals in a satisfactory manner.

Summary of Qualifications

I document project requirements and specifications, specify user-system interaction and develop interface solutions. Specific business objects include:

• Detailed requirements gathering and solution specification documentation
• Technology-independent use cases and user scenarios
• User-system interaction flow charts, activity diagrams, and site architectures
• Page-level wire-frames (screen decks, page blueprints) for screen designs (including data elements and controls)

Core Competency

• Documentation of requirements and design for a non-linear user experience.
• Clear communication of detailed product design specifications to programming team.
• Ability to take large amounts of information from disparate sources, extract the essence and organize into a cohesive whole.
• Highly organized and logical thinker.
• Strong detail and process orientation.
• Excellent writing and editing skills.
• Spirited team player.

Software Proficiency

• Site architecture, flow charts, use case function and activity diagrams - Visio
• Page blueprints/wire frames/paper prototypes - Adobe InDesign
• Use cases, documentation, reports - MS Word
• Content management - MS Excel
• Document sharing - SharePoint
• HTML editing - HTML Kit
• Image editing - Adobe Photoshop, Adobe Illustrator

Experience

2005 - present

EthicsPoint, Inc. Product Engineering Portland, Oregon

Senior Information Architect

Working in an Agile development environment, designed the overall information model of a web-based application, including task flow, navigation model, taxonomy, site architecture and user interface specifications.

HTML developer and documentation specialist

Coded standards-compliant XHTML; documented requirements and specifications, wrote FAQs for online help system; wrote user-friendly system error and response messages; produced incidental graphics ensuring brand consistency.

1986 - 2005

Independent Consulting: Information Architecture/Business Analysis/Web Design

Clients: Brain Tank Solutions, Inc.; CMD; Design Showroom; Fortix LLC; Grady Britton; ID Inc., Intel Innovation in Education (for CMD); JELD-WEN (for CMD); Mo Duk Pai Association; Norris Lane Press; OHSU Stroke Center; Trendwest (for CMD)

Organize client websites and web applications for structure and content and designing navigation and search systems. Perform usability tests and recommend improvements for client web sites. Design, code and maintain web sites. Design and produce logos and corporate identity, flyers and brochures, newsletters, books and booklets.

2001 -2002

Purple Mountain Media Company Internet Operations Portland, Oregon

Senior Information Architect / Business Analyst

Carried out planning and implementation of children's news site, teacher guide site and corporate site for publisher of children's educational newspaper. Documented audience specifications and user requirements; wrote and presented use case scenarios for comprehension of non-technical stakeholders. Wrote incidental copy for system messages. Developed site architecture and navigation for maximum ease of use.

1999 -2000

Convergent Communications, Inc. Web Solutions Portland, Oregon

Senior Information Architect / Business Analyst

Utilizing a five-phase development process (Define-Discover-Design-Develop-Deploy), evaluated client goals and customer needs; developed use cases for web applications; developed site architecture and user activity flow; designed navigation and labeling schema; collaborated with software engineers, graphic designers and web production specialists to implement web site design and ensure quality of customer experience; wrote and edited copy for client web sites.

1988 -1999

Young & Roehr Group Portland, Oregon

Clients: Boise Cascade Paper; CFI; Colonial Pacific; Freightliner; Imagenation; Mercedes Benz Credit Corp.; Freightliner SelectTrucks; Sharp Microelectronics; Standard Insurance; Tektronix

Information Architect / Project Coordinator

Organized client web sites for structure and content; designed navigation and search systems. Estimated project budgets, set schedules and tracked assignments, ensuring successful project completion; primary client contact for tactical execution; worked with Interactive Creative Director to design user interface.

Web Designer

Collaborated with art directors, programmers, account services personnel and clients to develop web sites; architected and coded web sites; produced animated banner ads.

Senior Production Artist

Assembled and prepared for print: advertising and collateral materials, corporate identity.

Education/Training

1985

Stanford University

Department of East Asian Studies Bachelors Degree

Chinese history, language, economy, politics; taught English in Taiwan as a volunteer for six months; additional course work in design and typography.

1998

Portland State University

School of Extended Studies Certification

Certificate of Professional Development, Multimedia Professional Program. Capstone project: www.pova.com