I specialize in crafting user-centered solutions for enterprise, SaaS, and business-to-business applications, integrating business requirements with user needs and goals. I thrive on the challenge of finding elegant solutions to complex problems, driven by research, validated by testing, refined through iteration.


  • Wireframes, mockups, interactive prototypes
  • Usability testing and analysis, in-person and remotely
  • Specification of system behavior and interaction flow for optimal user experience
  • Design documentation: user stories, Unified Modeling Language (UML) use cases, user-system interaction flow charts, activity diagrams, site architecture
  • Detailed requirements gathering, problem definition, impact analysis
  • Acceptance criteria and test cases: Agile user stories and gherkin format
  • Editing, proofreading, occasional technical writing

Skills / Tools

  • Adobe Creative Suite, Sketch
  • Axure RP
  • InVision, Figma, Balsamiq Mockups
  • Visio, OmniGraffle
  • HTML, CSS, Sass

Career Experience

The Standard
Business Systems Analyst (Contract)

2019 – present, Portland, Oregon
  • Configured 300+ XML letter templates for a benefits correspondence systems conversion project
  • Coordinated reviews with Quality Assurance and User Assurance Testing, resulting in successful releases on a regular schedule, making letters to claimants more efficient and consistent
  • Engaged in requirement writing sessions with technical writer, business analyst, project manager, and client Subject Matter Experts
  • Created and maintained content audit for multiple letter series
  • Documented letter template configuration process
  • Mentored other contractors on our team

Curadite, Inc.
Web Developer Intern

2019, Beaverton, Oregon

I took a hiatus to learn front end development at Epicodus code boot camp. The 27-week program culminated with a 5-week internship with one of their business partners. I was placed at Curadite, a startup innovating medication management technology.

  • Built sections of product portal application in Angular, following established programming conventions
  • Redesigned layout of forms used throughout product portal
  • Designed interface to associate one user type with another
  • Established consistent use of color, icons, and tooltips throughout portal
  • Proofreading of promotional materials

ShiftWise, Inc.
Senior User Experience Designer (HR job title of record: Senior Software Developer)

2015 – 2018, Portland, Oregon
  • Designed customer-facing interface and configuration tools for a highly customizable SaaS application for healthcare contingency staffing, to replace a rigid legacy web application
  • Continuously improved usability and iterated on interface designs, applying knowledge gained from usability testing with internal and external customers
  • Promoted company culture with daily trivia questions and by organizing regular baking competitions

Energy Trust of Oregon – IT
Business Analyst / User Experience Designer (Contract)

2014 – 2015, Portland, Oregon
  • Took charge of documenting business requirements and designing user interface for enterprise web application to replace legacy project and payment management system
  • Brought business stakeholders and development team to consensus, with information gathered by observing and interviewing users in their work environment, and from conducting usability tests
  • Created high-fidelity interactive wireframes to document and demonstrate user interface functionality
  • Wrote user-focused Agile user stories, Gherkin specifications, acceptance criteria, and test cases
  • Executed “black box” functional testing

XPO Logistics (formerly Con-way Enterprise Services) – User Experience Research & Design
Senior Usability Systems Analyst / User Experience Designer

2010 – 2014, Portland, Oregon
  • Designed user interfaces, conducted field research and usability tests for various systems supporting a nationwide freight operations network, including:
    • Cloud-based application, with a self-explanatory interface, providing backup of critical freight data that ensured the uninterrupted movement of freight during network outages
    • Replacement of manual inter-city freight planning with computer modeling, maximizing system-wide efficiency and giving planners greater insight into network information
    • Recording accurate freight dimensions, resulting in more efficient use of trailer space
    • Splitting and merging of city freight stops, giving dispatchers and drivers more flexibility and autonomy with managing the delivery and pickup process, and eliminating redundant data entry

Navex Global, Inc. (formerly EthicsPoint, Inc.) – Product Engineering

2005 – 2010, Portland, Oregon

Senior Interaction Designer/ User Experience Team Lead

  • Led the user experience team for re-launch of ethics reporting and case management SaaS application with a new look, enhanced features, and an improved overall experience
  • Instituted practice of user testing with paper prototypes to iterate on features, improving usability
  • Streamlined contact center interface and intake process, resulting in simpler training and fewer errors
  • Enabled clients to comply with foreign regulatory agencies and European data privacy laws by documenting business rules and logic for implementing international regulations
  • Edited user guides and in-product help topics; trained internal users to support customers
  • Supplied test requirements to QA and assisted with black box testing



Front End Development / Web and Mobile Development

Completed July 2019, 27-week program in front-end development for web applications;
HTML5, CSS/SASS, Javascript, Angular, React, Redux; developed solo, pair, and team projects.
GitHub of student projects

Stanford University

Department of East Asian Studies, Bachelors Degree

Chinese history, language, economy, politics; taught English in Taiwan as a volunteer for six months; additional course work in design and typography.


Interaction Design Foundation

User Research – Methods and Best Practices

Conducting Usability Testing


Interaction Design Foundation – member
PDX Women In Technology – member
Pacific Association of Women Martial Artists – president 2011, head of Communications Committee 2010, board member 2010-2012. Redesigned and maintained PAWMA website (2010-2020)
Mo Duk Pai Kung Fu – black belt 2010, 2nd degree 2014, 3rd degree 2016; Mo Duk Pai Association vice-president, 2013-2014, secretary 2015-2018

You Should Also Know

I love puzzles of all kinds.
I make great pie.